You Have Successfully Registered Your Warranty
Please read the following Product Warranty Terms and Conditions carefully
Product Warranty Terms & Conditions:
1) You may request for product replacement under warranty within 1 year if the product is not working. Each case shall be reviewed and handled separately while MoValues reserves the right to decide whether to refund, replace or claim warranty from the manufacturer.
2) Any returned goods within the period for refund must be in its original condition (together with its original packaging, user manual, accessories and any material that comes with it), or else MoValues reserves the right not to accept or refund in full payment.
3) This warranty shall not apply by MoValues in the event of:
(a) any willful modification or alteration in any way made to any part of the product by any persons other than the Company
(b) any damage caused by misuse, misapplication, negligence, accident, natural calamities, or physical force; or
(c) any damage caused by human factors ( jade product fall to the ground and broke into pieces etc.) - Exception for product arrived damaged.
4) Purchaser must provide Amazon Order Number, together with proof of defective product (pictures) in order to claim warranty.
5) This warranty is Only Applicable to "Jade Roller". It is Not Applicable to "Gua Sha" and "Mask Applicator Brush".
6) Each Jade Roller only has one chance for replacement. MoValues only offer "One-time Replacement" for the defective Jade Roller within the warranty period.